Contact information

Contact Us

Thank you for choosing Tiknulujiya.

Our customer support team is available to assist with questions regarding our products, orders, shipping, returns, refunds, warranty support, product compatibility, and technical assistance.

Customer Support

Email:
support@tiknulujiya.com

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM (Eastern Time)

Closed on weekends and applicable U.S. public holidays.

Response Time

We aim to respond to customer inquiries within:

1–2 business days

Response times may occasionally be longer during holidays, promotional periods, or periods of unusually high inquiry volume.

Order Support

For questions regarding an existing order, please include the following information when contacting us:

Order number
Full name used during checkout
Email address associated with the order
Description of your question or issue
Photos or videos, when applicable

Providing this information can help our customer support team review your request more efficiently.

Product and Technical Support

For assistance with a Tiknulujiya product, please provide:

Product name or model number
Device model
Operating system, when applicable
Description of the issue
Connection type or port being used, when relevant
Troubleshooting steps already attempted, if any

Our support team will review the information provided and assist with appropriate troubleshooting or support options.

Product Compatibility Questions

Compatibility for computer accessories may depend on factors including:

Device model
Operating system
Hardware specifications
Available ports
Connection standards
Software or driver requirements

If you are unsure whether a product is compatible with your device, please contact us before placing your order.

Email:
support@tiknulujiya.com

Shipping and Delivery Support

For questions regarding:

Order processing
Shipping status
Tracking information
Delayed deliveries
Lost packages
Damaged shipments

please contact:

support@tiknulujiya.com

Please include your order number and relevant order information.

For complete shipping information, please review our Shipping Policy.

Returns, Refunds, and Exchanges

Tiknulujiya accepts eligible returns within 30 days of delivery.

For return, refund, or exchange requests, please contact:

Email:
support@tiknulujiya.com

Please include:

Order number
Full name
Email address associated with the order
Product name or model
Reason for the request
Photos or videos, when applicable

For complete eligibility requirements, return shipping responsibilities, and refund procedures, please review our Refund Policy.

Warranty Support

Eligible Tiknulujiya products include a 1-Year Limited Warranty.

For warranty assistance, please contact:

Email:
support@tiknulujiya.com

Please provide:

Order number
Purchase date
Product name or model
Description of the issue
Photos or videos showing the issue, when applicable

Warranty claims are reviewed according to the terms of our Refund Policy and applicable warranty conditions.