Shipping policy

Last Updated: September 11, 2026

Thank you for shopping with Tiknulujiya. This Shipping Policy explains our shipping destinations, order processing time, transit time, shipping charges, tracking, and delivery procedures.

1. Shipping Destinations

Tiknulujiya currently ships within the United States only.

We do not currently offer international shipping. Orders must use a valid United States delivery address.

2. Order Cutoff Time

Our daily order cutoff time is:

5:00 PM Eastern Time

Orders placed after the cutoff time will begin processing on the next applicable business day.

3. Order Processing Time

Orders are generally processed within:

1–3 business days

Orders are processed Monday through Friday, excluding weekends and applicable United States holidays.

Processing begins after the order has been successfully placed and payment has been authorized.

4. Transit Time

After an order has shipped, estimated transit time is:

3–5 business days

Transit time begins after the order has been transferred to the shipping carrier.

5. Total Estimated Delivery Time

The total estimated delivery time, including processing and transit, is:

4–8 business days

Delivery times are estimates and are not guaranteed. Delays may occur because of severe weather, holidays, carrier disruptions, high shipping volume, transportation issues, or incorrect delivery information.

6. Shipping Charges

Tiknulujiya provides free standard shipping on all United States orders.

Standard Shipping Fee: $0
Minimum Purchase Requirement: None

7. Order Tracking

When tracking information becomes available, it will be sent to the email address provided during checkout.

Tracking information may require additional time to update after the carrier receives the shipment.

If you have not received tracking information after the processing period, contact support@tiknulujiya.com and include your order number.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

Full name;
Street address;
Apartment, suite, or unit number, when applicable;
City;
State; and
ZIP code.

If you discover an address error before shipment, contact support@tiknulujiya.com immediately. We will make reasonable efforts to update the address, but changes cannot be guaranteed after fulfillment begins.

Tiknulujiya is not responsible for delays or unsuccessful delivery caused by incorrect or incomplete information supplied by the customer.

9. Delayed or Lost Shipments

If an order has not arrived within a reasonable period after the estimated delivery date, contact support@tiknulujiya.com.

Include your order number, full name, and the email address used for the order. We will review the available tracking information and work with the carrier when appropriate.

10. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check the delivery area around the property;
Ask household members;
Check with neighbors or building management; and
Review any delivery details supplied by the carrier.

If the package still cannot be located, contact support@tiknulujiya.com. We will review the available information and provide reasonable assistance.

11. Damaged Shipments

If a product arrives damaged, contact us as soon as possible and provide:

Your order number;
Your full name;
A description of the damage;
Photos of the package; and
Photos or videos of the damaged product, when applicable.

Eligible damaged-product claims will be handled under our Refund Policy. Tiknulujiya will cover reasonable return shipping costs when the product was damaged during delivery.