Privacy policy

Last Updated: August 16, 2026

Tiknulujiya respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, communicate with us, or otherwise interact with Tiknulujiya.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

Personal and Contact Information

This may include:

Full name
Email address
Billing address
Shipping address
Phone number, if provided
Account information, if you create an account
Customer service communications

Order and Transaction Information

This may include:

Products purchased
Order number
Order status
Shipping information
Return, refund, and exchange information
Warranty and support requests
Transaction and payment status information

Payment Information

Payments are processed through third-party payment service providers.

Tiknulujiya does not directly store complete credit or debit card numbers.

Payment providers may collect and process payment information in accordance with their own privacy and security practices.

Device and Usage Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website or source
Date and time of website activity
Shopping cart activity
Website interaction and usage information

Communications

If you contact us, we may collect information contained in your communication, including questions about:

Products
Orders
Shipping
Returns
Refunds
Exchanges
Warranty support
General customer service

2. How We Use Personal Information

We may use personal information to:

Process and fulfill orders
Process payments and transactions
Provide order confirmations and shipping updates
Deliver purchased products
Provide customer support
Respond to product and compatibility questions
Process returns, refunds, exchanges, and cancellations
Provide warranty and after-sales support
Maintain and improve our website
Maintain shopping cart and checkout functionality
Detect and prevent fraud, abuse, and unauthorized transactions
Protect the security of our website and customers
Measure website and advertising performance
Improve our products, services, and customer experience
Comply with applicable legal and regulatory requirements

3. Shopify and Service Providers

Our online store is operated using the Shopify ecommerce platform.

We may use third-party companies and service providers to help operate our business and provide services to customers.

These providers may include:

Ecommerce platform providers
Payment processors
Shipping and delivery providers
Website hosting and technology providers
Fraud prevention and security providers
Customer service providers
Advertising and marketing providers
Analytics and performance measurement providers

These providers may process personal information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.

4. Advertising and Marketing

Tiknulujiya may use advertising services, including Google Ads, to promote our products and measure advertising performance.

Advertising providers, including Google, may use cookies, device identifiers, and similar technologies to:

Measure advertising effectiveness
Understand interactions with advertisements
Measure website visits and conversions
Prevent advertising fraud
Improve advertising campaigns
Provide advertisements that may be more relevant to users

The advertising and tracking technologies used on our website may change as our services and marketing practices evolve.

Where required by applicable law, customers may be provided with options to manage or opt out of certain advertising or tracking activities.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

Keep the website functioning properly
Maintain shopping cart functionality
Remember customer preferences
Support checkout and account features
Protect against fraud and security threats
Understand website usage
Measure website performance
Measure advertising effectiveness
Improve the customer experience

Some cookies are necessary for our website to function.

Other cookies may be used for analytics, advertising, or personalization where permitted.

You may be able to control cookies through your browser settings or through privacy controls made available on our website.

Disabling certain cookies may affect website functionality.

6. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business.

These may include:

Shopify and Technology Providers

To host and operate our online store and provide ecommerce functionality.

Payment Providers

To securely process payments, refunds, and transactions.

Shipping and Delivery Providers

To prepare, ship, track, and deliver customer orders.

Customer Service Providers

To assist with customer communications and support requests.

Advertising and Marketing Providers

To measure advertising performance and support marketing activities.

Security and Fraud Prevention Providers

To help identify suspicious activity, unauthorized transactions, fraud, and security threats.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, legal processes, or lawful government requests.

We may also disclose information when necessary to protect the rights, safety, security, or property of Tiknulujiya, our customers, or others.

7. Sale and Sharing of Personal Information

Tiknulujiya does not sell personal information in exchange for money.

However, depending on applicable privacy laws and the advertising technologies used on our website, certain disclosures of information to advertising or marketing providers may be considered "sharing," "targeted advertising," or similar activities.

Where applicable law provides customers with the right to opt out of these activities, we will provide appropriate privacy controls or other methods for submitting an opt-out request.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Process and maintain customer orders
Provide customer service
Process returns and refunds
Provide warranty support
Maintain business and transaction records
Prevent fraud and abuse
Resolve disputes
Meet legal, tax, accounting, and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Improper disclosure

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and personal information.

10. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request information about how your personal information is used or disclosed
Opt out of certain marketing communications
Opt out of certain data sharing or targeted advertising activities where applicable
Withdraw consent where processing is based on consent
Exercise other rights available under applicable privacy laws

To submit a privacy request, contact:

Email:
support@tiknulujiya.com

We may need to verify your identity before completing certain privacy requests.

11. Marketing Communications

If you choose to receive promotional communications from us, you may opt out of future marketing emails by using the unsubscribe option included in the communication or by contacting us.

Opting out of promotional communications will not prevent us from sending necessary transactional communications related to your orders, payments, shipping, returns, refunds, warranty claims, or customer service requests.

12. Children’s Privacy

Tiknulujiya products and services are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.